Terms and Policies
We are committed to going above and beyond in packing and handling your orders to ensure a safe delivery. Returns are accepted when the product is defective from the manufacturer or if we made an error. We generally do not accept returns when there is damage due to shipping from the carrier, but we will review on a case by case basis and insurance may apply, otherwise all sales are final.
Pre-orders are a binding agreement to purchasing the items and are non-refundable, non-transferable and are final. The order will be shipped once every item you ordered is in stock to help control your delivery costs including stock items. You can request to receive them as they arrive or by release dates, keeping your orders organized, they will be shipped as they come in.
As collectors we all know this is a top priority. The quality control of our shipment packaging is a primary focus of Smeye World. What good does your favorite item do when it is received damaged? Most of the big online stores do not understand our obsessive fascination with box quality (I donʼt know about you but mine is obsessive). Here at Smeye World you will always find your items properly packaged and ready to withstand the elements until it is in your possession.
Here at Smeye we love to chat, so contact us day or night and we will do our best to respond.